Free Domestic Shipping on orders $100+

*Please allow up to 48 business hours for processing time from time of purchase for updates on orders*

You will receive your order anywhere from 5-9 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate, though, and doesn’t include weekends or holidays. Standard shipping is limited to the 48 contiguous United States. Shipping addresses in Hawaii, Alaska, APO/FPO, PO Boxes, and US Territories will be shipped via UPS Priority Mail. You will receive a shipping notification email from UPS that will notify you of the different tracking options available. You will receive a shipping notification email from us, and you can track your orderHERE.

All of our packages are shipped domestically and internationally through UPS. Once shipped you will be able to track with the email or phone number provided with your order. 

Once the item is shipped it is out of our hands unless you opt to purchase package protection with Guide at checkout. Tracking typically takes 24-48 hours to update after you receive the shipping email. If your order has not moved, we ask you to reach out to UPS. If your item is lost in the mail, stolen or damaged, and you purchased Guide Package Protection, we can file a claim on your behalf. If you did not purchase the protection plan and your item is lost, stolen or damaged, you are responsible for calling the mail carrier to track it down, or file a claim through UPS. 

For exchange orders, your items must be shipped back to us before we process your new items to be shipped. All shipping for exchanges is the customer’s expense unless something was incorrect with the order. 

Hawaii, Alaska, PO Boxes, APO/FPO & U.S Terrirories:

We accept orders shipped to PO Boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via UPS Priority Mail service.

Yes! We ship worldwide.

Disco Avenue is not responsible for any additional duties or taxes assessed by customs for international orders. International customers must cover these costs.

If an item has been worn and/or tried on, and becomes damaged, Disco Avenue will not be held responsible to replace the item and will not accept the return. If an item is washed, Disco Avenue will not be held responsible to replace an item and will not accept the return.

If a package is returned to us, we will contact you ASAP. With that being said, hang tight while we investigate the issue, and determine what we can do to help! **this takes time**
If you would like it reshipped or refunded, the package must be returned to us before we do so. You can always repurchase the items and we will refund the items returned to us once they arrive at our facility. If you have any further questions please direct them to hello@discoavenue.com

If an order needs to be cancelled or changed, an email must be sent to hello@discoavenue.com ASAP within 12 hours of placing your order.

We offer package protection through Guide that you can purchase at checkout. If your item is lost, stolen, or damaged, we can file a claim on your behalf. For International orders, there is just a 15-day waiting period from the last shipping update for lost packages. 

If you did not purchase package protection -- Once a package is shipped, it is out of our hands if a package is lost. Disco Avenue will not be held responsible. If you feel as though your package has been lost, please submit a claim to UPS.

If item arrives damaged, please send an email containing a photo of the damaged item to hello@discoavenue.com. A photo must be sent prior to returning to ensure a refund of store credit or exchange, or filing a claim.

If an item states "delivered" but you did not receive you will need to contact your local post office in the event that they mistakenly stated the package as delivered, but still have it in their possession. If you purchased package protection, we can file a claim on your behalf. If you did not purchase package protection and the package does not turn up with those steps, we must allow 15 business days (excluding holidays and weekends) for the package to show up. If it does not turn up within this time frame, we ask that you email hello@discoavenue.com for further steps.
This will be handled case-by-case, thank you for your cooperation.

(each return is handled on a case by case basis in order to ensure the satisfaction of our customer to the best of our ability)
Disco Avenue gladly accepts returns of unworn, unwashed, undamaged, or incorrect merchandise with all original tags on for a refund of STORE CREDIT or EXCHANGE within 7 days of stated delivery date.
We DO NOT cover RETURN shipping costs.  All shipping is the customer’s expense unless something was incorrect with the order.

CLICK HERE FOR THE RETURN REQUEST FORM

You do not have to have an account to submit a return request, simply use the same email as checkout, and the order number you have received for your purchase.
Please allow 1-3 business day for approval or denial of a return request.
If your request is denied and you have further questions, kindly email hello@discoavenue.com for more details.
You must submit a request before returning. Any item(s) that are returned that do not follow these guidelines will be returned to the sender.

Non-Returnable Items
ALL SALE AND PROMOTIONAL ITEMS ARE FINAL SALE & MAY NOT BE RETURNED FOR EITHER EXCHANGE OR STORE CREDIT. 

"ON-SALE" ITEMS ARE FINAL SALE.

ALL JEWELRY & ACCESSORIES (this includes earrings, necklaces, rings, bracelets, belts, hats, body jewelry, bags, wallets, scarves, bandanas and glasses)
ANY/ALL AMBASSADOR BOX ITEMS
ANY/ALL ITEMS OUTSIDE OF OUR 7 DAY POLICY


International Returns
International customers must cover the cost of international return postage, as well as any additional duties or taxes assessed by customs.

Items that are NON-RETURNABLE and NON-EXCHANGEABLE and include:

• SALE & FINAL SALE MARKED ITEMS
• HATS
• JEWELRY
• ACCESSORIES

ANY AND ALL ITEMS OUTSIDE OF THE 7 DAY POLICY ARE NON RETURNABLE.
This also includes HOLIDAY PROMOS, BLACK FRIDAY, CYBER MONDAY, FLASH SALES, and SECRET SALES.

We DO NOT cover RETURN shipping costs.  All shipping is the customer’s expense unless something was incorrect with the order.

Yes, you can exchange in a few ways absolutely free!

EXCHANGE

You have 15 days to request for exchange. Your exchange order will be shipped once your return is on its way back to us.

When you initiate your return request, you will also be prompted to place your exchange. You will receive an email within 24 hours confirming that your exchange order has been created. Your exchange order will be shipped as soon as your return is on its way back to us. Shipping usually takes between 5 to 8 business days. Tracking will be emailed to you once it becomes available. Your exchange is free so we’ll comp the return label and the standard shipping for your exchange. Just make sure to drop off your return items at the post within our 15 day return policy.

To expedite shipping for your exchange, please contact customer service on live chat asap as your exchange is processed asap. Our agents will be able to assist you with payment for upgrading the shipping method.

You can return your exchange order for store credit or a refund. With store credit, you’ll be able to make another purchase. With a refund, the refund will be issued to your original order associated with your original payment method. If you opt for a gift card, we’ll still comp the return label. If you opt for a refund a return cost will be applied to your refund.

*Final Sale items are non-exchangeable.

SHOP NOW
This is an excellent option! No more waiting! Simply submit your return request for an item(s) and opt for Shop Now instead of a refund. With Shop Now, you can exchange for other items AND get extra cash to shop. The credit will be applied instantly when you reach your cart page. You can use credit or debit to pay the remaining balance if the final total is more than the value of your Shop Now credit. You are able to use your Shop Now credit on sale marked items, however Final Sale items are non-returnable.

One of the great benefits of Shop Now is that we’ll comp the return label for your original items! Just make sure to drop off your return items at the post within our 15 day return policy. Tracking will be emailed to you once it becomes available.

Some promotions are final sale, while others are eligible for return. Final Sale details are made visible on the product page and related promotions via email, sms, and throughout our website, and are non-returnable.

Yes! You can submit your return request by using your email and order number.

*International customers must cover the cost of international return postage, as well as any additional duties or taxes assessed by customs.

*Must meet the above guidelines to be eligible for a store credit*
Once your return has been approved, you will receive a confirmation email containing a code for store credit equaling the amount of your returned item.
Please allow up to 1-3 business days to receive your store credit back to the original email your order was placed with.